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Is Tupperware replacement available after 20 years? Do old Tupperware pieces have BPA in them? Check out below as I navigate whether or not Tupperware will stand by their Lifetime Tupperware Warranty.
It occurred to me the other day − while trying to gauge whether an overused, label-less measuring spoon was a tablespoon or half a tablespoon − that all the Tupperware I collected in my teens has a Tupperware Lifetime Warranty on it.
I vaguely remember a Tupperware Consultant spouting this information out as I thumbed through their catalog years ago, stuffing my face with homemade dips at one of the many household Tupperware parties I've attended.
But I must have made one too many of my grandmother's Strawberry Shortcakes because the blue labeling has worn off... leaving me to guess at the sizes (perhaps that's why recipes like Martha Tiramisu Cookies never turned out for me? Nah, but it's nice to blame something besides my own lack of baking skills).
After a quick inventory of my cupboards, I found three other Tupperware items that were worse for wear:- a container that had a spider web-like shattering on one side
- a small bowl whose plastic lip had broken off
- a measuring cup that was warped
Sounds like it's time to experiment: exactly how limited is the Tupperware Lifetime Warranty?
Pssst: Can't get your items replaced through the warranty (i.e. the most cost-effective way)? Then check out this listing of Tupperware Replacement Lids. You can also find Tupperware replacement parts.
How Do I Replace Broken Tupperware? Start with the Tupperware Warranty (in plain English)
You'll likely remember like I did, that there's a Tupperware guarantee. It's actually a Limited Lifetime Warranty (you'll see why below).
During my online chat with a representative, I found out the following information:
Tupperware Replacement Policy
"Tupperware® brand products are warranted by Tupperware against chipping, cracking, breaking or peeling under normal non-commercial use for the lifetime of the product. If, due to unavailability, actual product replacement cannot be made, comparable product replacement will be made, or credit toward future purchases of Tupperware® brand products will be given. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Warranty replacement items or parts will be subject to shipping and handling charges and applicable taxes."
Note: As of February, 2024, their lifetime warranty language has changed to this:
"LIMITED LIFETIME WARRANTY
Tupperware warrants that Tupperware® brand products that are subject to the Limited Lifetime Warranty will not chip, crack, break, peel or warp (as such terms are defined in the “Definitions” section below), when used under normal, non-commercial use, for the lifetime of the product. In the event of a product’s failure to meet the foregoing warranty, Tupperware, at its election, will either replace the affected product with a like or similar product or provide toward future purchases of Tupperware® brand products. This warranty does not cover damages arising from the exclusions set forth in the “All Warranties: Exclusions” section of this policy. Tupperware may require you to provide photographic or video evidence of the warranty may at its discretion require the product to be sent to Tupperware for evaluation of the validity of the warranty claim. You will be responsible for shipping and handling charges and applicable taxes relating to warranty replacement items or parts.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. THESE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE."
Other things you should know about Tupperware's warranty:
- Specific Definitions: They offer specific definitions for each of those damages, and you should check those out.
- What's NOT Covered: Items that have been melted (for example, from your dishwasher), stained items (drats – spaghetti stains Tupperware pretty good!), discoloration, cuts/scratches, impact damage, prints/pouches/straps/taps.
- Item May Be Replaced with Something Else: If you're like me, then you've had your Tupperware pieces for a long time. Over the decades, they stop making certain pieces, or they modify them. So don't be surprised if you get something in new colors or something that is not an exact match to your old item.
- You Might Not Get a Value-in-Kind: Because they likely don't sell the same thing you own, they let you know that if the replacement item costs less in value than yours, there will be no refund of the difference. Also, if it costs more, you might have to pay the difference to get it.
Hint: Are you bummed your items don't qualify for replacement through warranty (i.e. the most cost-effective way)? Don't worry. You can still get replacements. Check out this listing of Replacement lids for Tupperware. You can also find Tupperware replacement parts.
UPDATED NOTE: Tupperware has officially filed for bankruptcy. I'll update any new information I find on honoring warranty requests as they work through this. UPDATED, August 2026: I said I'd report back on what happened after the bankruptcy, so here it is. A group of lenders bought the Tupperware brand in November 2024 and now runs it as Party Products LLC. The good news: the warranty survived. Tupperware's current policy, dated April 2026, says plainly that they'll honor the limited lifetime warranty that applied to your product.
What didn't survive is the process I describe below. The phone line, the mail-in factory address, the $5.75 flat fee – all gone. There's one way to file now, and it's an online form. I've left my original experience in place because it's a real record of how this used to work.
Tupperware Replacement Lids – Where Can I Get My Tupperware Replaced?
There's now exactly one way to file a warranty claim, and it's online. Tupperware's policy is explicit that the review requires photos and that it cannot be completed over the phone.
Have these ready before you start:
- A photo of the damaged item
- A photo of the stamp showing the year it was made
- Roughly when and where you bought it
- The mold number, or a description of the piece
Submit a warranty claim online.
One thing worth knowing before you file: how long you're covered now depends on a letter stamped on the piece itself:
- P is lifetime
- No symbol means 10 years from purchase
- Q is one year
- G is 30 days
- Z has no warranty at all
- Older pieces are grandfathered in under whatever applied when you bought them.
Tupperware says their team reviews it and emails you back in about 72 hours. And here's the part that surprised me most: what comes back is a voucher by email, not a replacement bowl in a box. You can combine up to five vouchers toward a single purchase.
- Search and purchase replacement lids through Amazon.com. I've curated a bunch of Tupperware replacement lids on this page for you.
And if nothing else works? Some people have reported having luck with these silicone stretch lids (BPA-free).
Are Old Tupperware Containers BPA-Free?
If you'd rather sidestep the question entirely, this is where we've been slowly replacing ours with glass containers – no leaching worry, and the lids are the only plastic left.
If you're like me, and you've had Tupperware pieces for decades, then you might be wondering whether or not those old pieces are BPA-free.
What is BPA? It's Bisphenol A, which is found in many plastic products (though not so much, anymore). Consumers have gotten smart about looking and demanding BPA-free plastics, and for good reason. Studies show that BPA is "linked to obesity in children and adults as well as to cardiovascular disease, diabetes, reproductive disorders, breast cancer, and more."
Here's the thing: Tupperware has officially said that all their containers are BPA-free as of March 2010.
What does that say to me? My opinion is that this means Tupperware pieces made before March 2010 may (and probably do – it was common practice to use BPA in plastics) have BPA in them.
Psst: an easy way to tell if your Tupperware container has BPA in it? Turn it over and look on the bottom. If there is a "7" inside the recycle symbol on the bottom (the triangle), then it likely contains BPA. BPA-free products will have a 1, 2, or 5 inside of that triangle.
That alone might make you want to replace your old Tupperware pieces, and if they're broken/peeled/etc. anyway, you could upgrade to a new, BPA-piece for just the cost of shipping and handling.
However, if your old Tupperware doesn't have anything wrong with it that's covered under the warranty, then you can't get it replaced for free due to it possibly having BPA.
But don't worry. You can still get replacements and replacement parts. Check out this listing of Replacement lids for Tupperware. You can also find Tupperware replacement parts.
Tupperware's Lifetime Warranty – Old Tupperware Exchange
Now I want to share with you my own experience to give you an idea of how the process works.
Based on what the Tupperware warranty covers, here's the rundown of items I wanted replaced:
- 1 Small, Microwavable Bowl with Tupperware Lid (chipped)
- 1 Large, Microwavable Container with Tupperware Lid (cracked)
- 1 Set of Measuring Cups (warped)
- 1 Set of Measuring Spoons (peeling)
Everything below is what happened when I actually did this. None of it is how the process works today – see the update at the top – but it's worth seeing what the warranty used to deliver.
Tried Two Different Replacement Methods (By Mail, and By Phone)
I didn't feel like tracking down a consultant (honestly, I would feel bad asking some random consultant to replace my items if I wasn't going to purchase other ones from her/him), so decided to attempt replacements by both mail and by phone for comparison purposes.
During our online chat, the representative told me that I could either call 1 (800) 887-7379 (the Tupperware replacement phone number) and they would place a special order to send me the replacement with a $5.75 shipping and handling fee (this is a flat fee for the entire order, not per product replaced. Awesome!).
Psst: I didn't have to ship anything in, but the rep said to keep the items for 30 days because they could request to see them during that time.
Or, I could ship the item myself to their factory at the following address with me paying to ship them, but paying no shipping and handling fee for the new replacements:
Tupperware
248 Tupperware Rd.
Hemingway, SC 29554.
Hint: they now also have a Canadian address:
Tupperware Warranty
c/o Purolator
22 Worcester Rd.
Etobicoke, Ontario M9W 5X2
- By Mail: I chose to ship the least expensive items to the warehouse, which were the small measuring spoons. I used an old envelope to mail them on February 20, 2016, for $2.54 (including tracking) through USPS. Also, I included a letter with my name, phone number, email address, and mailing address.
- By Phone: This left the measuring spoons, small bowl, and large container to handle over the phone. On February 29, 2016, I made the call. I had to let the person know each of the model numbers (thankfully located on the bottom of each piece of Tupperware). One item was not available, so they said to call back in a few days to see if it was available then (it was). Since they did not have it, they waived the shipping and handling fee on this order.
Note: The third option, which I chose not to take, is to find a consultant to give the items to. If you'd like to do this, go to www.Tupperware.com, and on the upper right, click "Find a Rep". From the comments we've received below of people's actual experience, it seems like whether or not you can get replacements through this way is up to the rep themselves, and the time they're willing to dedicate to it.
The Fresh-Leftovers Results
Just like the representative told me, the item I mailed took much longer to be replaced than the items I called in (42 looooooonnnng days. Good thing we had an alternate set of measuring spoons from my husband's bachelor pad days).
The items by phone arrived much more quickly, but not within the 9 days they had quoted me. Two boxes arrived on March 13, 2016, 13 days later. One of the containers came with the wrong-sized lid, so on March 14th I online chatted with them again. The rep sent the correct lid − no shipping charge to me − and that arrived 10 days later on March 24th.
Altogether, I ended up spending just $8.29 out of pocket for products that would have cost me $59.85 (of course I had paid for them at one point; but with my family's consulting discounts and 20 years' worth of inflation, I think I came out ahead).
Also, they never asked to see the items I was asking to have replaced...so I still have them as well. Score!
Time to conduct your own Tupperware Cupboard Audit? Here's a Few Tips
From going through the process, I've got a few tips for you:
- Batch Your Claims: Vouchers can be combined – up to five toward a single purchase. So go through your cabinets and get everything that needs to be replaced done at once to get the most bang for your buck.
- Log Your Year Stamp: Photograph the year stamp while the piece is already out of the cupboard, and check the letter stamp first so you know what you're entitled to before you file.
- Know the Functionality You're Looking to Replace: They didn't have one of my items, but I was able to ask for something that had a lid and was microwavable − the two things I had identified as most important to me.
Looking for Tupperware Replacement Lids – India?
One more thing – are you from India, and you're looking to replace your Tupperware lids? When I reached out years ago, they told me the process was about the same in all countries. That's no longer true – India still repairs or replaces the actual piece through a dealer, while the US and Canada moved to email vouchers. You can contact your dealer to get the replacement under the warranty in India, or you can go to this Tupperware contact page for help.
Overall, I was very satisfied with my transaction. And now I've got a few updated pieces of Tupperware in my cupboards!
So, how about it? Are you going to do a Tupperware audit? Let me know in the comments below what items you're getting replaced, and how the process goes for you!
Amanda L. Grossman is a writer and Certified Financial Education Instructor (CFEI®), Plutus Foundation Grant Recipient, and founder of Frugal Confessions. Over the last 17 years, her money work has helped people with how to save money and how to manage money.
She's been featured in the Wall Street Journal, Kiplinger, Washington Post, U.S. News & World Report, Business Insider, LifeHacker, Real Simple Magazine, Woman's World, Woman's Day, ABC 13 Houston, Keybank, and more. Read more here or on LinkedIn.
I have returned things many years ago through an in-person consultant. That's when I first discovered, to my dismay, that Tupperware did not stand by there warranty for the purpose. The seals for my Wondalier bowls would no longer go on. The waterproof seal was a big selling point, to me, so I was disappointed.
Then I discovered you couldn't order replacement parts new from Tupperware. That infuriated me! As a soldier and a soldier's wife, moving usually every 3 years, being able to replace list parts was the primary advantage Tupperware has over the less expensive store alternatives. I grudgingly purchased a set when it was the only way to get the replacement part.
(Now it seems, you are able to buy Modular Mates lids. I guess that's good for those who are redecorating in a new color scheme, but it doesn't help me.)
I am a former consultant, and so was my mother before me. When she aged beyond capability and I moved her to a smaller place, she owned a shed full of new Tupperware, still in the original bags from the warehouse. The auctioneer with whom I contracted to reduce the load refused all Tupperware. The value has dissipated.
I'm considering a major reduction in the amount of Tupperware we keep and use. I'm setting up new pantry shelves anyway, so I might as well make them sized for quart jars. Glad is less likely to retain odors, and the vacuum sealer I bought is working well.
Amanda, you have had better luck than most according to all of the complaints on the BBB website. My complaint is also there. As a long time Tupperware consumer, I am extremely disappointed in their 'new' warranty instead of their original pledge to replace under their original lifetime warranty. I have never put my Tupperware in the microwave or dishwasher, yet lids/bowls have warped rendering them unusable. I even have a few bowls that are not smooth inside as if they are 'peeling.' Regardless, Tupperware has not made it right according to what the warranty was when I purchased them. Do you know if there has been a class action suit against Tupperware for not upholding their warranty?
I have given a large number of defective items to a Tupperware sales consultant near me named Sandy. She was suppose to get back to me to let me know which items could be replaced and which ones I would be issued a credit on. It has been months and nothing. I contacted her manager, Andrea. Andrea did not have many nice things to say about Tupperware, not sure why she is still a consultant. She promised to get back to me with after speaking with Sandy but I haven't heard from her either.
I tried calling customer service and was treated rudely and my concerns were not addressed. I was sent a form email on how to MAIL my defectives at MY COST and MAYBE you would provide replacements. Since I don't have the defectives this would be impossible. On top of that the amount I have would be significant cost in postage.
I have been a loyal Tupperware customer for greater than 40 years but have been gravely disappointed in these recent events.
I'm sorry to hear that, Eileen - that is a pretty bad customer service experience. I hope you at least get your defective pieces back...but not sure what you can do with them at this point.
I have recently been asked as representative to replace several Tupperware parts and so far so good. Right now I am in a pending status for a very large replacement order so I expect a phone call. I ask my customers to send me the pictures and the damaged Tupperware. I still have to store it for 30 days. I have done 3 so far with successful results but I haven't been a representative very long. I wish everyone the best of luck with their warranty replacement issues.
As of October 2023, you have to mail your Tupperware back to receive all warranty replacements. They will not replace anything with just a call and your word over the phone. However, if you call and speak with customer service first, the person can tell you if they still have your item in stock, which is a help. When sending something back for return, they do pay for return postage. I guess it’s something.
Hi Kim - thank you so much for this updated information on Tupperware's warranty replacement information. I'll take a look and see if I can find a link.
I just called Tupperware (August 2023) about a replacement lid for a servalier canister. Their customer service is all overseas somewhere now. They said I could get a replacement, but would have to send in the broken one first (to North Carolina) and it would take 10 - 12 weeks to get my replacement. I am now looking around ebay to see if I can just buy a lid, as 3 months is a long time to wait for a replacement lid...........
In the 1990's I purchased a great deal of Tupperware to put all of my baking supplies and cereals in. They now all smell bad. Do you know if Tupperware warrants their containers against collecting odors that won't come out, which leach into the food stored in them? I've tried the baking soda and dishwasher, to no avail.
Hi Sur - I'm actually not sure. If you do happen to find out, please let us know.
@Sur, I have had a similar issue & I soaked them in a nice smelling dishwashing liquid & gave then a good scrub with a kitchen brush. No smell!
@Sur, I ha e a suggestion for you that works on all odors in plastic. Put newspaper in it and out it away for a while. I have done this technic with several stinky items, one had Korean hot pepper in, one had kimchi and one had fish pellets for koi. All the smell came out! Try it.
@Sur, I experienced that as well. Here's my process, which also works with Milky coffee left in a closed thermos in a hot car:
1. Begin with about 2 oz vinegar, highest advisory, if you have a choice. Swirl, or shake if container can be sealed. Are some water and seal for a while, depending on the intensity of the odor (minutes, few hours, overnight for the thermos level).
2. Now repeat the process with undiluted lemon juice.
3. Repeat the process with baking soda and water.
Caveat: this has never worked for me if the container enclosed garlic for a week or so.
With that said, I am wondering if it is worth it. Does plastic containing BPA have a greater tendency to retain outdoors?
Thank you for your article. I have been trying to get my stash of broken Tupperware replaced for 6 months. Like another person mentioned, the company person I called said their system was down (for several years????) for replacements, and I would have to try later or contact a rep. Well, I found a high ranking local manager and messaged her, and she is not interested in helping me with my replacements: said it would take too much time. (note she lives less than a mile from me in Tallahassee, FL) I first contacted her in September, and said I would wait until after the holidays. Well, she has since broken her leg and said she has to focus on her recovery, her family, and her business. Well, where does that leave me? I am trying with another Tupperware rep, who said she works full time, has children, and this will take a lot of time.......I am trying again before going to corporate. I have many items that are legitimately broken and qualify for replacement. (at least 60, mostly lids, mostly the same color blue modular mate lids from the 80s) I am a former manager, and handling replacements was part of the job. I hope to hear from this local rep this week. Yes, I feel bad not buying anything from her, and understand she will gain nothing from helping me. I will try again with Corporate, but if they do not help I have little choice. Very very disappointed in a company I once represented and was successful with.
Oh no, Becky - I'm sorry you're having a lot of frustration getting your products replaced. So interesting that you used to work at Tupperware handling replacement parts! Would you say the process has become more difficult than when you were working there? It seems like it, from the comments I've been receiving lately on this article.
@Becky Tatum,
Hi ?. An idea I just had is to perhaps work the other direction and find a hungry new consultant and offer to host a show for her!? Who knows it could work ?
I have a large collander that is peeling. I found a local Tupperware rep and she tried doing a warranty exchange on it. She was told she can only offer me $5.50 towards another purchase because the item I have is discontinued. That is not my problem and $5.50 is an insult compared to what they charge for their products with a lifetime warranty that they will not honor. I am going to try to contact customer service and see what they say. I have a feeling I will have a few choice words for them.
I'm sorry to hear that, Terri. I'd be bummed as well. I hope you get somewhere with customer service - please let us know if you do!
My Tupperware cabinet was so smelly! I did some online research and found the remedy. Place ALL of your Tupperware (including loose lids) in a clean large container or your kitchen sink (depending on how many items you have). Completely cover with water and sprinkle in a generous amount of baking soda. Swish around and let sit for 1-2 hours, then rinse and air dry. No more smell!!
Ooohhh - that's a great tip, Sherrie. Thanks for sharing!
Warranty Update: September 28, 2022
The website for Tupperware Warranty shows this message "Please note that we are currently upgrading our warranty system. At this time, we’re unable to process warranty claims and we apologize for this inconvenience.
We expect to be able to begin processing warranty claims soon. Once we reopen our warranty system, you will be able to submit all claims, including those that exist today
I made a call to the phone number listed for warranty claims. I was told by the rep they were upgrading the system and phone claims were not being accepted at this time. She said I could send my damaged items to the warehouse at
Tupperware 248 Tupperware Rd. Hemingway, SC 29554. My other option was to find a local rep and try to make arrangements to file a warranty claim with them. I was able to find a rep near me in Anderson, SC, and sent a message telling her I have damaged Tupperware products and requested info on getting warranty service. I will try to update again when or if I get my items replaced.
Such great information, BB. Thanks so much for sharing this with the rest of us! I hope you get help (quickly) with your damaged pieces.
@BB, I just spent the last hour on the phone with 800-887-7379. I first spoke to a young lady who did not give me her name, I gave her the ref# that was given me by the 1st person I spoke with a month ago to send with my lids to the SC address. She transferred me to a Zulema, who after 15 min of reading transcripts I asked for a supervisor was transferred to Ban, who asked all the same questions, because none of the information was transferred with my call so I had to start all over again. Then he said oh it was received at the warehouse I will have to transfer you, so he transferred me to a Jonathan also in Mexico, all the people I talked to were located in MEXICO. When Jonathan took the call I had to start all from the beginning again repeating the usps tracking number the ref# ect. after this whole time on the phone getting transferred he tells me "I have opened a ticket in the factory replacement warehouse they should be contacting you soon" "do you have a pen to write down the ticket number?" then he gave me the #
I am so upset with this process! I worked hard for 10years selling Tupperware in CA to put myself thru college. Never, ever did I have this much trouble replacing any of my customers product. Now I am a very irate customer!!!
why cant you tread your old nasty smelli g tupperware in on new tupperware. Or does new tupperware smell nasty also after a while. The old tupperware makes everything smell bad that is next to it, even crafts stored in it.
@Sue Short, I wonder if it is from the “BPA”??
I've read your review and nothing worked that way for me...
1) phone reps that just keep parroting scripted answers that may/may not be relevant to your issue
2) kept repeating that you mail in old pieces. from Canada to South Carolina? not a chance...simply not worth it OR
3) being told to contact a local consultant...except they couldn't find ANY Tupperware reseller near me...in a city of 1.3M people...so then they just spewed out 4 contacts (alphabetic order starting with 'AA') and I reached out to these resellers...none of which replied. Found out later that NONE of the consultants provided even live in my city, but just in my province and 250km's away...entirely pointless.
Called Tupperware back and asked to speak to a Supervisor; about the only skill they brought to bear was making apologies, provide a CANADIAN shipping address and then told me to spend $30 to send back a $34 set of measuring cups.
Tupperware is no longer relevant and their warranty is fiction...it's just a mark-up to pay their consultants.
Yikes - that's pretty bad customer service. I'm sorry you had to deal with it, and thank you for sharing your experience for others to read about.
@Jimbojones,
My experience is roughly the same. I have spent the last 1½ YEARS emailing Tupperware, getting in touch with local reps (5 in total), all to no avail. Three never responded and two said they would "try", so I sent them pictures, details etc and I never heard back. What is the point?
In the past I've not not had any problems. But in the last month I've not been able to reach one by phone. So, I sent an email and was told to mail my items to Hemingway, SC or contact a representative...which I will not do. Customer Service is very poor now...almost non-existant!
My dilemma now is that many of my pieces don't have the recycle symbol with a number, early 80's. This leads me to believe my pieces are too old and should now be considered unsafe.
Secondly, I now have brain cancer and my mother who has been using Tupperware since the 60's to now, had to have a kidney removed due to a cancer tumor & a tumor in her lung. Not saying that any of this is from plastic...the doctors don't have a clue...cancer just happens.
I'll likely give my containers to husband for use in his workshop for nails, screws and such.
I'll switch to glass or other types of containers.
I also would like others to know that you do not want to buy future Tupperware. Company is defunct. Waste of money.
I have been diligently trying to order replacement lids for my aged Modular Mates Tupperware since March 8, 2022. I see on their website they are selling Modular Mates containers.
When I ask to order cracked replacement lids the story is “upgrading system” and sometimes “must go through consultant”. Consultant replied to me by email??. Wanted pictures which I sent. Then she then simply ignored me, after follow ups on status. 800 number is worthless stating “unable to process”, this after long hold wait times. Online Customer service reply states warranties “on hold through March 27”. When I contacted again (several times over the weeks/months) received no further reply.
Reading other customer comments on this site helped me see the way and know I’m not alone.
Sad but true that I must toss my Tupperware with cracked lids that are piling up and taking up cupboard space.
I am so frustrated.
Amanda, Thank you for providing this platform.
Gah - Barbara, I'm so sorry you're having such a hard time getting your items replaced under their lifetime warranty. Thank you for sharing your experience.
@Amanda L Grossman,
Good news! Shortly after I wrote about my problems getting my Modular Mates replacements lids that were cracked I received my lids in the mail sent to me by Tupperware.
Here is how it happened and a little back story too.
There is a Sunday Syndicated Columnist in our Sunday Newspaper. His name is Christopher Elliott and he a consumer advocate and travel troubleshooter. His newspaper columns have tips abut going up the chain of command to solve customer problems. He has nothing to do with Tupperware but how he helps solve consumer problems gave me an idea!
I Googled the company for emails of Top Management. I send a short detailed message to the Vice President of Public Relations. I included my phone number, address and the exact number of lids I needed, including their mold numbers. I received a call personally from Tupperware very early the next morning! I also received a very nice email back from the VP. I received the lids within 7 days. All happy now. Maybe I was just lucky! I still think Tupperware is struggling and their future is uncertain.
How awesome, Barbara H! You took great initiative - I'm so glad you shared with us what you did, and who you got the idea from (and I'm glad you now have working modular mate Tupperware lids!).
You may want to remove this article as it is true that Tupperware representatives claim that "Tupperware is revamping its warranty and cannot send out replacements". They claim their internal system was redone and now representatives do not have the capability to help with "warranty" issues. My FIRST call to them was June 2021 and I was told in July the warranty thing would be resolved. I called in July2021 and was told August. I called in Aug2021, Sep2021 (3x) Nov2021 and Dec2021. I just tried today 3/24/22 (3x) and was placed on hold each time for :30 min. So obviously they aren't even answering the phone. This is truly a cluster with this Company and the items under warranty that I can no longer use probably won't get resolved - nor will I replace them with Tupperware. What a sham.
Hi Sienna - I'm so sorry you're having a lot of trouble/are unable to get your products replaced under their warranty. Thank you very much for sharing your experience so that others can read about it.
@Sienna D., not sure if you still have them but FINALLY they are just now 3/22 doing them!!! If you call expect a long wait on phone lines if you place after dinner and work, I was on hold 2 hours east coast they are open til 9pm so that helped some.
I have given cake containers and there lids bowls and storages containers and not one thing was replaced I gave them to party consultants I have more items and I won't get them back why bother Elaine bailey. Bailey-Elaine@hotmail.com
I'm sorry to hear that - did the party consultants update you with why they were denied?
Same issues as several comments. I was told to send in my list of parts. I delayed but finally did about 12 months ago. Then heard from them "we are updating our warranty process. We'll be in touch once that is done. That was about April 2021. 2 months later, same response. Rinse and repeat. I just waited on hold for 39 mins for someone to pick up. "Olivia" said it should be ready in a "few weeks." "If we haven't gotten back to you in a month, call us again."
I am looking for a social media place to blast them and possibly get a response. Any suggestions?
Drats - Casey. I'm sorry you've been essentially given the runaround (whether they meant for that to happen, or not). I actually am not aware of their social media accounts. Did you happen to look for a local representative near you? You might be able to contact them and ask about replacing some pieces under warranty (although...I guess Tupperware still has yours right now).
I have a pitcher that is brown that is probably 40 years old and it has a Crack in the bottom. So of course it leaks.
@Betty scott, they will replace that I believe it's very limited to cracking, peeling pretty much, but 3=22 I called in and was on or in que for 2 hours!!! (I did call like 7pm eastern time) so I'm betting that's the worst due to people working getting dinner and then calling in
Tupperware is switching to an online format…. At some point.
I have been trying to get a warranty replace for my hour glass salt and pepper set.
Now when you call they say that you can process your claim online, when they finally get it up and running. I have been waiting since summer of 2021…. The site is still not up, and they still say no replacements until it is.
Hi Nancy - thank you so much for the update! I hope they get the claim site up and running soon...
The 1800 phone number does not work! Th above mentions on the side of this page there is a chat line, no chat line icon shown! I tried looking for a representative in Australia, Queensland, Coolum Beach and also entered the post code - nothing can be found!
I am wanting to return a meat preserver bought many years ago that has shrunk and peeled.
Hi Karen - thanks for letting me know. Sometimes companies change things. The phone number is still listed on their site, but like you, I just tried it and it won't connect to anything. Also, the chat icon is still there for me (it's a little blue icon in the lower righthand corner right now). If I were you, then I would email them. Good luck getting your items replaced under the warranty - I'd love for you to share how it goes for you afterwards in the comments.
Amanda, note your link for online warrantee replacement form is now 404 (page not found)
Interesting to read others comments... I called the phone number this afternoon and believe I reached someone in India form thick accent... after telling me they had to 'check' the system for how to proceed they came back with as has been mentioned 'we are working on the system please call back next month'... that sounds like a dead end.
Doing 'consultant' search I do see 3 within range here in central FL... guess I'll 'try' that route.
fwiw I've got 2 lids that have fallen apart... 859-2 and 1610-6
Hi Jeff - thanks for the heads up. I've removed that section and added in their new contact form and email address they'd like you to contact for warranty issues. I'm sorry the process is frustrating for you so far...hopefully you'll get an answer soon!
I had measuring cups and spoons that started peeling as well as a tea pitcher that had torn due to shrinkage and peeled as well. They offered $14 store credit which did not buy anything. I was waiting to replace the pitcher but did not like the new styles. 3 years later, they have deleted my account and store credit. As mentioned in other comments, there are no representatives near me.
I tried to get a replacement and tupperware representatives (chat and voice) gave me the same response for the last 5 months, "I'm sorry for the inconvenience, but we are updating our warranty process, try again next month." I think this particular tupperware is 25 years old. Supposed to have a lifetime warranty. Ha. Tupperware is defunct.
There are no representatives near me - South Florida. I tried 10 different zip codes. My mother was a tupperware dealer for a long time more than 30 years ago and I have a ton of tupperware which is mostly fine, but one sandwich container lid just cracked into four pieces when I was last opening it - I used it irregularly. Should be covered under the lifetime warranty, but tupperware isn't doing it anymore.
I'm sorry for your experience, Candi. Thank you for letting us all know! I'll keep a look out for when their new policy becomes available.
@Candi, I have several pieces of Tupperware that I had when I quit selling and I also have several used pieces I would like to sell. It is not free but close, you will at least be able to use your piece if you still have it. If you are interested let me know and we can go from there. Maybe help each other out.
Since you wrote this site, their policy changed. They no longer replace anything. If you call them or chat with them, the will tell you that their warranty system is changing and "I'm sorry for the inconvenience, check back next month." I have been hearing this response since April 2021. Tupperware is defunct.
@Candi, yep same here, for 2 years now
This was handy, I have 3 wardrobe boxes stuffed with tupperware fom gamma, mom and self. A lot of the older goldenrod/maize &orange pieces from mom, gram liked avocado. Lids self destructed recently on 5 pieces(no heat damage, they ae the cannister sets), ton of the useful but homely pastel pieces. Will prolly end up ebaying it all since I went from house full to just me and adult youngest.
@Ginger, my modular mates canister set lids all fell apart between August 2019 and Dec 2021. Everytime I opened one ot just cracked. Weird how it was all of them so close together. Going to attempt replacement
I sent a warranty request over 12 months ago.
I could only ask for 4 warranty replacements for the price of postage and handling. I had 8 items to be replaced under warranty.
I have received 6 of the items, still waiting for 2 items, over 12 months later.
Yikes - that's a long wait time, Helen! Thank you for coming and updating us all on your experience with the Tupperware warranty. I hope you get the rest of your replacement order soon.
I have been attempting to replace a lid on the expensive 75.00 chopper since November 2020 through one of your Ladies. Nothing..very poor service
.I will never recommend Tupperware to anyone. Kmart items just as good and quarter of the price.
Disgraceful service.
I'm sorry you're having such trouble, Maureen. They're not my "ladies" - I do not sell Tupperware and have no affiliation with them. I just decided to test out their warranty and write an article about it, 20 years later!
I have always found that Tupperware honours its warranty. I recently found 3 pieces that I had put aside. Each had some type of crack. I searched for a consultant near me. I messaged her and she messaged my back. She asked me for the serial numbers for each
container. I was asked to keep the broken parts for a month, just in case they were requested. In no time at all, I received new Tupperware. For 2 of 3 items, the item is not longer made. Each was replaced with something of similar or greater value. I also bought a couple of pieces to add to my collection. I was very happy with the outcome. I will continue to be a Tupperware girl!
Score, Joanne! Thanks for sharing your positive Tupperware Warranty experience.
PS
Tupperware products were given as a wedding present 30 some years ago, brought to NZ from US.
TWNZ has been terrible to deal with, so I've given up and bought "Systema" as replacements.
Unfortunately due to the many fraudulent claimers they have had to ask more questions about where someone bought the product (kind fair when everyone else asks for proof of purchase to replace products). The Tupperware USA site clearly states guaranteed to the original owner and due to dumpster diving fraudsters they all have to enforce what has always been policy. There are now trolls who are upset that they can't rip off the system so easily now trying to badmouth them and social media makes it easy for people to do this. All this does is makes it harder to look after genuine customers.
My experience with replacement has been not good. Tupperware's "ticket" system is very unresponsive. Then, they DID want the old product back AND charge me for S&H that would have netted me paying $20 for a $5 lid.
Tupperware has always "frontloaded" their warranty costs into the product, and now they are charging you AGAIN for delivery of a "warrantied" item.
Tupperware items are not worth the hassle to deal with the warranty process. Save yourself the aggravation and expense, buy something else.
Hi John - I'm sorry to hear you're having issues with replacing your Tupperware.
@Amanda L Grossman, I have had the opposite experience, yes they are more strict not but the reason they make you go through checkout is to make sure the shipping address is right and you can track it so there are no lost parcels and so you can choose the colour or upgrade you like. I found this easy. They said it's because so many people asked to exchange or upgrade after receiving a warranty replacement so this puts options back in the customers hands. Totally makes sense to do that. And they gave me more than the value so I spent more, clever idea. Fair enough you have to say where you got the thing from and giving part credit if only half the product is sent it or has been damaged by the customer. The new system is fast and gives us customers way more options with your warranty.
Mine are so old they fon
Hi, I was sick of lids that didn't match bowls &
bowls that didn't match lids! So I finally "attacked" that cabinet! My tupperware bowls are ok but No Lids!
I even have an old (mustaard colored bowl!
So that's what made me look it up online for replacements.
Thanks ever so much for the info. Huge help!
You are so welcome, Rae! That's awesome you got your old Tupperware lids and bowls and such all sorted out.
I used the link provided and chose to chat with a representative. The whole process was lengthy. On line chat probably 15-20 minutes by the time I gave part numbers and waited to have them looked up order placed etc. I was given a order number and phone number to call with payment. Once I was speaking to the person who was taking my order number I ended up changing the size of the canister that the online rep ordered for me as my container was not longer available. So speaking with the customer service rep on the phone was another 20 minutes. Time wait was crazy but happy I'm getting two new replacements for like $6.
Way to go, April (and to stick with it!). I don't know about you, but I like it when my items are in order and working, even my Tupperware:).
Looking for freeze and store replacement lid.
Hi, Thank you for the information on the Tupperware warranty. Where on the Modular Mates can I find the BPA number? Also, where on the Servalier Bowls? Your help and time is appreciated.
Thank you,
It's been at least 38 years for my 2 quart pitcher and it was as easy as the phone call, some time, and $5.75. They are replacing the whole thing! Sure wish I wouldn't have thrown the other items out that have broken, chipped, or peeled through the years!
How awesome, Jean! I'm so glad Tupperware honored their lifetime warranty and replaced your pitcher.
@Jean, For the really old pitcher that Tupperware replaced for you, what defect did it have that was covered under the warranty? Thanks!
Shameema, many years ago I was told to get covers to fit again place them in warm water for a few minutes to make the plastic pliable then immediately put them on the bowls and let cool. Works for me. Sometimes both pieces need to be warmed. I never use the dry function on my dishwasher it ruins plastic.
Well yes I do. I have vintage Tupperware.Since the early 80’s I have held my stance that nothing can compare to it.It’s pest free, stackable,colorful.At least we forget lids that ALWAYS Fit these space saving containers, hallelujah! Today I read throw it out! Tested positive for lead ,bpa and perhaps arsenic. What say you Tupperware? There now that I have that out of my system. Does any one know where I can find out if I have to throw out all my Tupperware.?
Thanks for sharing, Lucy. Where did you have it tested?
Funniest thing.... I am in Australia and we have a very easy warranty replacement system. Go online to warranty.tupperware.com.au and login. select the product number answer a few questions, if they have it they replace it if they don,t it is replaced with something of same size and capacity.
Wonderful. My mother Tupperware from the UK has just been replaced with a brand new item. Celery keeper was the item. It cost $8.80 postage for 5 replacement items, regardless of size. I am addicted.......
@Chrissie,
You were very lucky you got in under the olde warranty system. Not so easy now, and certainly a lot more expensive in shipping costs both ways!
Just called customer care and it was such an easy transaction for a piece I’ve had forever. Couldn’t see the item # so I took a picture and a few minutes later my piece was being replaced:) Only had to pay $5.75 for shipping. Amazing company!
Such awesome news, Denise! Thanks for sharing your experience with Tupperware's warranty and customer service.
As of today, there is NO Warentee online request tab or wording anywhere in site on their website.
I registered for an account, tapped and read everything, still no tab. Not even under “my account” like your picture shows. In fact, it looks quite different from you example.
I asked why I didn’t see an online Warentee tab or button and all they would say (the chat rep) was, “that is not available at this time.”
I asked if it will be in the future or is it just a technical issue today? And I got the same answer.
Guess I have to call, which isn’t a big deal, just some things feel easier online.
Thanks for the info though. Atleast I don’t have to have a rep come over! I’ve had a pile of Tupperware for 2 years because I never have the desire to have my rep come & feel like running her around when I can’t buy anything right now.
Drats! I just looked myself -- I wonder if they took it down because too many people are reading this article and using it:). Here's what I added to the article "FYI: As of right now, they no longer have this "Submit a Warranty Request Online" button available. So, you'll need to use one of the other methods (thanks, Cheri, for the heads up!). It may or may not return, so I'll keep these images in here." Thanks for your help!
Hi there,
I’ve been a Tupperware Consultant in Canada for 26 years! We have an amazing warranty program!
The same online Warranty Replacement page does exist for Canada. Yay for that!
That's great to know there's an online Tupperware warranty replacement page for Canada! Thanks for letting us know.
Perfect, Amanda! This is exactly the information I was looking for. I just called Tupperware about a broken 30-year old bowl lid (230-27). Since the item is no longer offered, they are sending me a new replacement lid AND bowl for the $5.75 fee to arrive in nine days (9/25/19). Additional kudos to Tupperware in that my call dropped (from a cell phone) when the transaction was nearly completed; I called back and another consultant was able to pick up where I left off with the first consultant! No need to start over from the beginning. That was a huge relief. Thanks again!
How awesome! I love that you were able to use Tupperware's warranty to update your pieces. And thanks so much for sharing your experience with all of us!
Disappointed,after paying a considerable amount for a pantry of Tupperware containers .I am now informed that I have to bear the cost of postage to place cracked lids .was under the impression that this product had a lifetime warranty.must say I feel ripped off .
I have so many Tupperware products from years ago & have always love them. Today while washing my tan sugar container with the gold push lid I noticed it has a crack on each side. I am heart broken as I have had this for at least 50 years. I would like to like a replacement on the bottom part if that is possible. I remember at the party's being told that the parts were free to replace. I hope someone here can help me get to the right place. Thanks.
I wish I had seen this post sooner. We had a Tupperware pitcher and a bowl with a lid that were cracked. We found a phone number on the Tupperware website and called to ask how to get replacements. The agent said I had to find a sales rep and directed me to a local listing. The first sales rep told me that 20 year old Tupperware wasn’t dishwasher safe, and isn’t covered under warranty because she knew I had put it in the dishwasher sometime. The second rep I contacted said I had to come to a party and buy something before I could get my old warrantied items replaced. When ai said I just needed to have the warranty honored, she told me I needed to contact the rep that sold the items to me back in 1990. The third rep I contacted never called me back when she knew I wanted to replace something on warranty. I gave up and threw the items away, and bought some Rubbermaid. Maybe if I had called the phone number you posted I would have had a better experience.
Oh, bummer! I'm sorry to hear about your experience (hopefully others can find this post before they try to get their Tupperware replaced other ways).
Im a man that remembers those colored tall plastic cups growing up. I drank eater ,kool aid,soda from them. My grandma had several pieces and I still use it today. Tupperware has no match I've ever seen. Just wanted to thank Tupperware for selling such a quality product. R.Bevins Michigan
Thank you for sharing your experience with us. It is really useful to me. I use a lot of Tupperware in my house and especially in my kitchen. After reading this, I think I need to update my Tupperware and get some new so that I won't be facing this.
I had a great experience calling the 800 line and I received a few brand new pieces because my pieces were no longer made. They NEVER wanted the old pieces or asked to see them.
Awesome, Peggy! Thanks for sharing your Tupperware replacement experience with us.
Just recently acquired a Tupperware product number 4139A-11 which also consists of component parts 4141A-3 & 4140A-2 . Believe it is for cooking eggs, but not sure. Anyone know? Please advise. Thanks. Tried to contact Tupperware Customer Care, but unable to get contact form to come up so I could ask them directly. Any help would be appreciated.
Hey Sharon, is it a purple colour?
If it is, it is called the breakfast maker. You can cook eggs in the microwave in it. Either scrambled or hard boiled. You can cook other things in it as well. I was shown where someone made a two person cake in it!!!! It’s aweaome. ?
I have mustard color canisters the lids on the 1339-5 and the 1222-5 the lid are cracked down the middle how do I get new ones.
Hi Mary! Thanks for reaching out. You would need to contact Tupperware either by calling their number, or emailing them on their website to get Tupperware replacement lids for your canisters. Be ware that they may no longer make your exact canisters or the exact color, so they could choose to replace them with something more modern. Let us know how it goes!
I had totally forgotten about the warranty on these products. I have a celery keeper with a cracked lid and my 1/3 measuring cup has a cracked handle. I called this morning and, of course, they no longer make the celery keeper so she is sending me a Fridgemate that retails for $29. They also do not replace just one measuring cup so I am getting a new set. All this for the cost of shipping and handling! Bonus for me is that I wanted a new set of measuring cups anyway. Thank you for your post.
That's such great news, Cheryl! I'm super glad to remind everyone to cash in on that Tupperware Replacement warranty that came with their Tupperware purchases. It's a premium product, but it pays for itself over the years (especially since they seem to stand behind their warranty!).
Thank you for sharing this information. I’ve been saving this post, expecting to check my cupboards when I had some free time. Well, when the lid of my favorite dish split, I found the time. My dish was part of a salad set, with forks and bowls. When I spoke with the telephone rep, I let him know that I didn’t really care about the matching set. I needed the large (18 cup) bowl with a lid.
I received the replacement within 9 business days. What I received was a really cute salad bowl, with a spoon/fork and dressing container, and a lid. Very cute, but the 7 cup bowl wasn’t what I needed. I called again. This time, the rep found a 19 cup bowl with lid. I told him it sounded perfect.
The order arrived with 2 nice large lids, but no bowl to fit them. I called once again. The rep now says he ordered a 19 cup bowl for me, and I will have an extra lid for it.
Whatever I receive in this next shipment, I believe Tupperware has already shown their willingness to honor their warranty. I do plan to order a couple more large bowls as soon as I find a local rep.
Great news to hear, Kelly! Thanks so much for sharing your own experience with getting your Tupperware replaced under their warranty. How old were your pieces?
Purchased in 1979 or 1980. So we’re looking at nearly 40 years old.
I have old Tupperware which the lids don't close anymore and I was told it can't be sorted out as it is too old
Ack - I'm sorry to hear that Tupperware replacement for those lids can't be done under their Tupperware Warranty policy...how old are they? Mine were at least 20 years old (probably older as I had purchased them as a teenager).
I didn't know this is possible, Amanda. Thanks for the information! It's time to get my cupboard some updated tupperwares 🙂
I had no idea that tupperware would do this! How awesome; time to raid the cabinets!
This is fantastic advice, Amanda. Thanks so much for sharing. Hopefully Tupperware sees an uptick in contact about needing replacement items as a result of this post, but honestly that's probably a good thing as it would likely reinforce the idea that more Tupperware should be purchased in the future, knowing that they really stand behind their product.
Thank you! I was happy with the experience, and even more happy that the Tupperware I have will literally last the rest of my life (as long as the company is around).