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20 Years Later, I Tested Out Tupperware’s Lifetime Warranty. Here’s How it Went.

Is Tupperware replacement available after 20 years? Do old Tupperware pieces have BPA in them? Check out below as I navigate whether or not Tupperware will stand by their Lifetime Tupperware Warranty.

a basket with books, a copper coffee mug on white table with text overlay "best way to replace your broken tupperware"

It occurred to me the other day − while trying to gauge whether an overused, label-less measuring spoon was a tablespoon or half a tablespoon − that all the Tupperware I collected in my teens has a Tupperware Lifetime Warranty on it.

I vaguely remember a Tupperware Consultant spouting this information out as I thumbed through their catalogue years ago, stuffing my face with homemade dips at one of the many household Tupperware parties I've attended.

But I must have made one too many of my grandmother's Strawberry Shortcakes because the blue labeling has worn off… leaving me to guess at the sizes (perhaps that's why recipes like Martha Tiramisu Cookies never turned out for me? Nah, but it's nice to blame something besides my own lack of baking skills).

A quick inventory of my cupboards, and I found three other Tupperware items that were worse for wear: a container that had a spider web-like shattering on one side, a small bowl whose plastic lip has broken off, and a measuring cup that's warped.

Sounds like it's time to experiment: exactly how limited is the Tupperware Lifetime Warranty?

Pssst: Can't get your items replaced through the warranty (i.e. the most cost-effective way)? Then check out this listing of Tupperware Replacement Lids. You can also find Tupperware replacement parts.

How Do I Replace Broken Tupperware? Start with the Tupperware Warranty (in plain English)

You'll likely remember, like I did, that there's a Tupperware guarantee. It's actually a Limited Lifetime Warranty (you'll see why below).

During my online chat with a representative, I found out the following information:

🍚Tupperware Replacement Policy

“Tupperware® brand products are warranted by Tupperware against chipping, cracking, breaking or peeling under normal non-commercial use for the lifetime of the product. If, due to unavailability, actual product replacement cannot be made, comparable product replacement will be made, or credit toward future purchases of Tupperware® brand products will be given. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Warranty replacement items or parts will be subject to shipping and handling charges and applicable taxes.”

Other things you should know about Tupperware's warranty: 

  • What's NOT Covered: Items that have been melted (for example, from your dishwasher), stained items (drats — spaghetti stains Tupperware pretty good!), discoloration, cuts/scratches, impact damage, prints/pouches/straps/taps.
  • Item May Be Replaced with Something Else: If you're like me, then you've had your Tupperware pieces for a long time. Over the decades, they stop making certain pieces, or they modify them. So don't be surprised if you get something in new colors, or something that is not an exact match to your old item.
  • You Might Not get a Value-in-Kind: Because they likely don't sell the same thing you own, they let you know that if the replacement item costs less in value then yours, there will be no refund of the difference. Also, if it costs more, you might have to pay the difference to get it.

Pssst: Are you bummed your items don't qualify for replacement through warranty (i.e. the most cost-effective way)? Don't worry. You can still get replacements. Check out this listing of Replacement lids for Tupperware. You can also find Tupperware replacement parts.

 

Tupperware Replacement Lids – Where Can I Get My Tupperware Replaced?

You can look into getting your old Tupperware replaced through several different methods, including by calling them directly, by finding a local consultant to help, or by submitting a warranty request online.

Before doing any of these, you should have your part's model/mold number available.

And if nothing else works? Some people have reported having luck with these silicone stretch lids (BPA-free).

set

Are Old Tupperware Containers BPA Free?

If you're like me, and you've had Tupperware pieces for decades, then you might be wondering whether or not those old pieces are BPA-free.

What is BPA? It's Bisphenol A, which is found in many plastic products (though not so much, anymore). Consumers have gotten smart about looking and demanding BPA-free plastics, and for good reason. Studies show that BPA is “linked to obesity in children and adults as well as to cardiovascular disease, diabetes, reproductive disorders, breast cancer, and more.”

Here's the thing: Tupperware has officially said that all their containers are BPA-free as of March 2010.

screenshot of Tupperware site that says "as of March 2010, items sold by Tupperware US & CA are BPA free"

What does that say to me? My opinion is, this means Tupperware pieces made before March 2010 may (and probably do – it was common practice to use BPA in plastics) have BPA in them.

Psst: an easy way to tell if your Tupperware container has BPA in it? Turn it over and look on the bottom. If there is a “7” inside the recycle symbol on the bottom (the triangle), then it likely contains BPA. BPA-free products will have a 1, 2, or 5 inside of that triangle.

That alone might make you want to replace your old Tupperware pieces, and if they're broken/peeled/etc. anyway, you could upgrade to a new, BPA-piece for just the cost of shipping and handling. However, if your old Tupperware doesn't have anything wrong with it that's covered under the warranty, then you can't get it replaced for free due to it possibly having BPA.

But don't worry. You can still get replacements and replacement parts. Check out this listing of Replacement lids for Tupperware. You can also find Tupperware replacement parts.

Tupperware's Lifetime Warranty – Old Tupperware Exchange

Now I want to share with you my own experience to give you an idea of how the process works.

Based on what the Tupperware warranty covers, here's the rundown of items I wanted replaced:

  • 1 Small, Microwavable Bowl with Tupperware Lid (chipped)
  • 1 Large, Microwavable Container with Tupperware Lid (cracked)
  • 1 Set of Measuring Cups (warped)
  • 1 Set of Measuring Spoons (peeling)

Tried Two Different Replacement Methods (By Mail, and By Phone)

I didn't feel like tracking down a consultant (honestly, I would feel bad asking some random consultant to replace my items if I wasn't going to purchase other ones from her/him), so decided to attempt replacements by both mail and by phone for comparison purposes.

During our online chat, the representative told me that I could either call 1 (800) 887-7379 (the Tupperware replacement phone number) and they will place a special order to send me the replacement with a $5.75 shipping and handling fee (this is a flat fee for the entire order, not per product replaced. Awesome!).

Psst: I didn't have to ship anything in, but the rep said to keep the items for 30 days because they could request to see them during that time.

Or, I could ship the item myself to their factory at the following address with me paying to ship them, but paying no shipping and handling fee for the new replacements:

Tupperware
248 Tupperware Rd.
Hemingway, SC 29554.

  • By Mail: I chose to ship the least expensive items to the warehouse, which were the small measuring spoons. I used an old envelope to mail them on February 20, 2016 for $2.54 (includes tracking) through USPS. Also, I included a letter with my name, phone number, email address, and mailing address.
  • By Phone: This left the measuring spoons, small bowl, and large container to handle over the phone. On February 29, 2016 I made the call. I had to let the person know each of the model numbers (thankfully located on the bottom of each piece of Tupperware). One item was not available, so they said to call back in a few days to see if it was available then (it was). Since they did not have it, they waived the shipping and handling fee on this order.

Note: The third option, which I chose not to take, is to find a consultant to give the items to. If you'd like to do this, go to www.Tupperware.com and on the left-hand sidebar is an option to “Find a Consultant“.

The Fresh-Leftovers Results

Just like the representative told me, the item I mailed took much longer to be replaced than the items I called in (42 looooooonnnng days. Good thing we had an alternate set of measuring spoons from my husband's bachelor pad days).

The items by phone arrived much more quickly, but not within the 9 days they had quoted me. Two boxes arrived on March 13, 2016, 13 days later. One of the containers came with the wrong-sized lid, so on March 14th I online chatted with them again. The rep resent the correct lid − no shipping charge to me − and that arrived 10 days later on March 24th.

Altogether, I ended up spending just $8.29 out of pocket for products that would have cost me $59.85 (of course I had paid for them at one point; but with my family's consulting discounts and 20 years' worth of inflation, I think I came out ahead).

Also, they never asked to see the items I was asking to have replaced…so I still have them as well. Score!

Time to conduct your own Tupperware Cupboard Audit? Here's a Few Tips

From going through the process, I've got a few tips for you:

  • Batch to Save on Shipping and Handling Costs: $5.75 shipping and handling fee is per order, not per product. So go through your cabinets and get everything that needs to be replaced done at once to get the most bang for your buck.
  • Ship Smaller Items Yourself to Save Money: If you have small items, then go ahead and ship them yourself as you'll likely save from having to pay the $5.75 shipping and handling fee.
  • Save Your Tracking Number: Get a tracking number from the USPS and save it in case the items are lost.
  • Score Free Shipping Altogether: Going to a Tupperware party already? Then don't forget to bring those items needing replaced. In Canada? Then the rep said you will need to find a consultant anyway in order to have your items replaced under the warranty.
  • Save Time: If you really need those items quickly, then call them in instead of using mail. The phone-call turnaround time is supposed to be within 9 days. The mailing option took them a total of 42 days to get me the replacement.
  • Know the Functionality You're Looking to Replace: They didn't have one of my items, but I was able to ask for something that had a lid and was microwavable − the two things I had identified as most important to me.

Looking for Tupperware Replacement Lids – India?

One more thing — are you from India, and you're looking to replace your Tupperware lids? I reached out to the company, and they said that it's about the same in all countries to get replacement Tupperware. You can contact your dealer to to get the replacement under warranty, or you can go to this Tupperware India contact page for help.

Overall, I was very satisfied with my transaction. And now I've got a few updated pieces of Tupperware in my cupboards!

So, how about it? Are you going to do a Tupperware audit? Let me know in the comments below what items you're getting replaced, and how the process goes for you!

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Amanda L. Grossman is a Certified Financial Education Instructor, Plutus Foundation Grant Recipient, and founder of Frugal Confessions. Over the last 10 years, her money work helping people with how to save money and how to manage money has been featured in Kiplinger, Washington Post, U.S. News & World Report, Business Insider, LifeHacker, Woman's World, Woman's Day, ABC 13 Houston, Keybank, and more. Read more here.

Karen

Wednesday 5th of January 2022

The 1800 phone number does not work! Th above mentions on the side of this page there is a chat line, no chat line icon shown! I tried looking for a representative in Australia, Queensland, Coolum Beach and also entered the post code - nothing can be found! I am wanting to return a meat preserver bought many years ago that has shrunk and peeled.

Amanda L Grossman

Saturday 8th of January 2022

Hi Karen - thanks for letting me know. Sometimes companies change things. The phone number is still listed on their site, but like you, I just tried it and it won't connect to anything. Also, the chat icon is still there for me (it's a little blue icon in the lower righthand corner right now). If I were you, then I would email them. Good luck getting your items replaced under the warranty - I'd love for you to share how it goes for you afterwards in the comments.

Jeff

Monday 18th of October 2021

Amanda, note your link for online warrantee replacement form is now 404 (page not found)

Interesting to read others comments... I called the phone number this afternoon and believe I reached someone in India form thick accent... after telling me they had to 'check' the system for how to proceed they came back with as has been mentioned 'we are working on the system please call back next month'... that sounds like a dead end.

Doing 'consultant' search I do see 3 within range here in central FL... guess I'll 'try' that route.

fwiw I've got 2 lids that have fallen apart... 859-2 and 1610-6

Amanda L Grossman

Thursday 21st of October 2021

Hi Jeff - thanks for the heads up. I've removed that section and added in their new contact form and email address they'd like you to contact for warranty issues. I'm sorry the process is frustrating for you so far...hopefully you'll get an answer soon!

marie R mcguire

Saturday 9th of October 2021

I have been waiting since May 2021 for some items I sent in for replacement and keep getting the run around about them I paid good money to return them and nothing I am about ready to quit tupperware all together.Shame on tupperware for the not so lifetime warranty.

Ronnie

Monday 4th of October 2021

I had measuring cups and spoons that started peeling as well as a tea pitcher that had torn due to shrinkage and peeled as well. They offered $14 store credit which did not buy anything. I was waiting to replace the pitcher but did not like the new styles. 3 years later, they have deleted my account and store credit. As mentioned in other comments, there are no representatives near me.

Candi

Tuesday 14th of September 2021

I tried to get a replacement and tupperware representatives (chat and voice) gave me the same response for the last 5 months, "I'm sorry for the inconvenience, but we are updating our warranty process, try again next month." I think this particular tupperware is 25 years old. Supposed to have a lifetime warranty. Ha. Tupperware is defunct. There are no representatives near me - South Florida. I tried 10 different zip codes. My mother was a tupperware dealer for a long time more than 30 years ago and I have a ton of tupperware which is mostly fine, but one sandwich container lid just cracked into four pieces when I was last opening it - I used it irregularly. Should be covered under the lifetime warranty, but tupperware isn't doing it anymore.

Sally

Friday 1st of October 2021

@Candi, I have several pieces of Tupperware that I had when I quit selling and I also have several used pieces I would like to sell. It is not free but close, you will at least be able to use your piece if you still have it. If you are interested let me know and we can go from there. Maybe help each other out.

Amanda L Grossman

Wednesday 15th of September 2021

I'm sorry for your experience, Candi. Thank you for letting us all know! I'll keep a look out for when their new policy becomes available.