Most of the planning for our wedding occurred ahead of schedule. Our honeymoon is fully booked, I have my gown, our location, caterer, and photographer, our flowers and cake are picked out, and everything seems to be falling into place.
But I found myself four days away from flying up to PA where, among other details, I was going to have my dress altered, and I had yet to purchase my shoes. For those of you unfamiliar with this issue, you need your shoes for a dress alteration so that you can hem the gown to the correct length without tripping you as you walk towards your new life, and without your gown looking like it was made for high waters. In other words, shoes are important.
I was not looking for an over-the-top pair, but rather the simple and delicate ballerina slippers that offer both comfort and a touch of femininity. However, after heading to David’s Bridal three days before I was supposed to get my dress altered and trying on the ballerina slippers, it turned out that I didn’t want what I thought I had wanted all along. Instead I fell in love with a pair of shoes with an two inches with wrapped in a beautiful lacy material. In the front is an open, peep toe that says “grandma with an edge”, and along the inner edge of the shoe the leather has a dip in it so that you can see the arch of my foot. The shoes were perfect. The only problem? I was holding the display shoe, which happened to be in my size, and also happened to be the only one in the store. After looking for over 30 minutes for the other shoe to the pair, the associate located a moderately discolored (yellowed) shoe (I can only imagine how many feet had passed through).
At first I asked the associate to check neighboring stores to see if they had any in stock. They did not. The woman told me that I could use a soft bristle toothbrush and scrub the discoloration away, something that I was completely willing to do…in exchange for a substantial discount, ofcourse. In my mind, taking the shoe of my choice home and scrubbing it with a soft-bristled toothbrush for half an hour or so was worth about a 40-50% discount.
The associate discussed with her manager, and came back with an offer. They were willing to give me 15% off of the full retail price of $65. There was no way that I was willing to scrub for a measly $8.00 off, and I thought I could find the shoe or a similar version myself on the internet at home. So I declined the offer.
After two hours of searching online that night, and four phone calls made to David’s Bridals in PA and the surrounding area, I found out that not only does another shoe like this one not exist, but that this particular shoe has been discontinued. So I called the original David’s Bridal back and asked to speak with a manager. She had heard of the “issue” from the night before, and I told her that I thought a 15% discount was being unreasonable. Fortunately, this woman helped me to track down the exact shoe, in my size, from a neighboring David’s Bridal (did the associate the night before just not look? Who knows). When I called the store to purchase them, they gave me a 10% discount because I had bought my gown from them. In other words, I received a 10% discount on a perfect shoe, but was only going to get a 15% discount on a shoe I would have to scrub with a toothbrush.
Does that seem reasonable?
Have you ever had situations where you asked for a discount on a product because it was inferior in some way—dented, or stained, or otherwise—and did you receive a fair discount?