Hidden Fees Make Rental Car Quotes Bogus – Frugal Confessions

Hidden Fees Make Rental Car Quotes Bogus

I have rented a car three times in my life. The first was on a memorable first business trip to Fargo when I was 23 (a difficult feat, as rental companies get nervous about customers under 25). The second car rental was for the two days leading up to our wedding in PA. We had so many errands to run and places to be that, while I normally borrow a car from my Dad or Mom when we are home, I decided it was best to rent one. And my third car rental was just several months ago when I splurged while on a business trip by driving an hour outside of the city of Denver to go to a hot spring.

Paul has rented several vehicles this year due to business trips, and my aunt and uncle rented one when they came to visit us. Since I have not rented many cars I haven’t really paid attention to the rental car industry and all of the fees that come with it. But looking at each of our receipts over the past year made me realize that rental car advertised prices on websites (you know, the kind that promise “rentals from $11.95”) are bogus. With the passing of the new Department of Transportation rules, airlines now must list all of the fees and taxes within the quoted airfare. Unfortunately, there appear to be no such rules for car rental companies. Here are some examples of fees/taxes that showed up on our receipts (and not in the advertised price):

rental cars

  • A Rental Car from Hertz in Texas: This receipt included a Concession Fee Recovery (11.11%), an Energy Surcharge ($1.03 per rental), a Busing Cost Recovery fee ($5.49), a Customer Facility Charge ($3.75 per day), a Vehicle License Cost ($2.46 per day), and a tax of 15%.
  • A Rental Car from Avis, Colorado: This receipt included an energy recovery fee ($0.60 per day) and a Road Safety Fee ($2.00 per day).
  • A Rental Car from Dollar Rental Paul, Washington: This rental included a surcharge ($24.00), a fee to use GPS ($59.75), a Vehicle recovery fee ($1.75), a Concession fee (11.10%), a Customer Facilitation Charge ($6.00 per day), and VLF ($0.35 per day).

On top of these fees listed above, there are many others that might show up on your own receipt. These could be fees for earning frequent flyer miles, local government fees to fund specific projects, a fleet recovery fee (literally you are being charged a fee because one day the company will have to replace the vehicle you are renting), administrative fees tacked onto any fines/violations incurred or for using a device that allows for high-speed electronic toll collection, refueling charges, etc.

Rental Car Fee Hacks

So how can you save yourself some money if you do need to rent a vehicle?

  • Never Rent Your Car from the Airport Counter: One way is to never rent a car from the airport counter. Find local transportation (bus or train; paying for a taxi cab might eat up all of your savings) that you can take to a nearby rental facility and you could save on the Concession fees.
  • Don’t Get Double Insurance Coverage: Check with your car insurance ahead of time and see if they cover you when renting a vehicle. Many car insurance policies do, and this will save you from purchasing the rental company’s liability insurance.
  • Rent from a Person, Not a Company: There are several sites that have popped up that allow you to rent people’s personal vehicles. These sites offer insurance coverage for the duration of the rental, and there are few (if any) fees involved. RelayRides.com in particular has prices that are about 40% cheaper across the board!

Of course, the easiest way to save on rental fees is by not renting a vehicle at all. But this is certainly not always possible. I hope to not have to rent a car for years to come, but the next time that I do, it would be nice if all of the fees and taxes were included in the quote.

What types of rental fees have surprised you?

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20 comments… add one

  • I read the blog of Chris Elliot (not the awful actor), who acts as an ombudsman for the travel industry, escalating complaints from people who don’t get anywhere, and I’d say at least half of the ones he gets involved with have to do with rental car companies and how they constantly misquote or overbill or charge people for questionable damages. You really have to be careful with them, they seem very sketch.
    Money Beagle recently posted..5 Financial Items To Do With The 5 Weeks Left In The Year

    • FruGal

      I have not heard of Chris Elliot’s blog, but will check it out.

  • a different Michelle

    I’ve lost track of the number of times I’ve rented a vehicle and the taxes and fees were more than the original rental charge! Unfortunately, we’re pretty much forced to rent when we fly back to my parents – they live 2 hours from the airport and we don’t expect them to give up half a day of driving round trip to/from the airport.

    Some fees are citywide – meaning that you’re going to get hit with them regardless of if you rent from the airport counter or from a “local” outpost. Also, you have to factor in convenience – at some places, the local transportation is so sporadic that any dollars saved by waiting until you get to the hotel to rent are wasted in time waiting at the airport.

    Skip the extra insurance (most personal insurance policies and several credit cards will cover), use the maps feature on your smart phone or bring your own GPS, and look for deals to bring your rental rate as low as possible (decreases any % based taxes and fees).

    If you’re staying at a hotel near an airport, take the hotel shuttle to get to the hotel when you land. Then the next day, take the shuttle back to the airport to get your rental car. If you’re flying out in the morning, return the car the night before and take the shuttle to the airport. One hotel that we stay at often will even take us directly to the centralized rental car center at the airport instead of a terminal if their schedule permits. Of course this really only works if you’re flying in late afternoon/evening and don’t need to be anywhere in particular that night!

    • FruGal

      Thank you for all of your tips! That is a long drive for your parents to the airport.

  • Eric Szvoboda

    Definitely check with your personal car insurance company to make sure that they cover any rentals. I shudder to think about how much money I’ve wasted before I understood that about my insurance coverage.

  • Richard Buse

    These are great tips. Thanks for sharing this information. Unfortunately, local governments also contribute to this problem because higher taxes on rental cars and hotel rooms are often used to pay for new stadiums, arenas and other massive local projects. From a political perspective, it’s much easier to propose such measures because the taxes mostly affect non-residents.

    • Amanda

      You are welcome, Richard!

      Great insight as well on why some of these extra fees are assessed. The cool thing is that so far, peer-to-peer rental companies like RelayRides are free of the extra taxes and fees (though it will be interesting to see how that develops).

  • Really good tips on how to save money when renting vehicles. Renting from a person rather than a company is smart considering companies will normally charge you with hidden fees and will do as much as they can to profit more. Also checking with your car insurance about rental coverage is a must if you usually rent vehicles. In my case, I would rather use the public transport or bring my own vehicle since renting right now costs more than it was.

    • Amanda

      Those are great alternatives for sure!

  • Great tips! We haven’t ever rented a car yet, but I have seen their outrageous fees before. We used taxis and buses in Las Vegas, taxis for quick trips from the airport to hotels for conferences, our own car when we take trips to Louisiana, and we don’t need cars for cruises. ;-) But I am sure we’ll have to rent someday and this will come in handy!

  • I hate how so many online “quotes” for things never include other fees or taxes. You go in thinking your price is one thing only to find out your price is much more after everything is added in.

    • Amanda

      Yes! It frustrates me as well.

      • Laura

        Agreed. I am glad they finally changed that with airline tickets. Perhaps soon rental cars and hotels will follow.

  • Laura

    Don’t just check with your auto insurance, but also your credit card company. Sometimes if you book a rental car on a credit card, they have coverage. Also, at three large airports (LAX, SFO, and BOS) there is FlightCar, where you can park for free as long as the company is allowed to lease your car out for the duration of your trip. You can also rent your car to them for the month (I did that for May and just got my first $150 check). They have insurance to cover any and all damages as a result of the rental.

    • Amanda

      Great tips, Laura! Thanks so much for sharing with us.

  • Bill in Houston

    I travel to New Jersey three times a year to visit my father. He’s pushing 80 and isn’t in the best of health, and as a result they moved farther away from Newark Airport to be near his doctors’ offices. Because of the 90 minute drive to the airport my wife and I started renting a car. Seeing as we have a toddler and his stroller and car seat we rent a full sized car. Renting at the airport for a week ran $500. Taking a $25 cab ride to the same rental agency, but ten minutes away, meant we got the same car for HALF price. The $500 Maxima was now $260 (including taxes).

    I spent $54 on cab rides to save $240. Worth it. Even the shoebox car at the airport cost more than this full-sized car in the next town.

    The ONLY time I’ve gotten a good deal at an airport rental agency was in Seattle, but that was because we rented first through geez… one of the sites… maybe Hotels.com or something quoting Alamo rentals. A week with a Ford Fusion cost $90.

    • Hi Bill! Thanks for hopping over here from the Chronicle:).

      I’m so glad to hear someone else stays away from airport rentals by taking a short cab ride to another location. The savings are amazing!

  • Good tips. I always prefer to rent a car when I go for a vacation in a new destination. It’s more convenience to go round a place when I ride in a private car. I can stop anytime I want and halt in a spot to observe its views.

  • Suz

    Well you just explained the the $200.+ increase over quote in one fell swoop. Never again! Thanks.

    • Amanda

      Ugh–I’m sorry you experienced that. How crazy!

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