Update: Verizon Wireless Debacle

Posted on | August 30, 2009 | No Comments

If you have not read the original post, it is located here.

I am happy to report that after three phone calls with three separate people over the course of the last month, my issue with Verizon has finally been resolved. It turns out that their computer system cannot physically handle the bonus 200 minutes on a 300 minute plan—whoever originally coded the software would not allow it, so the people I spoke with all had good intentions of helping me out, but could not physically do so. What they ended up doing was bumping me up to the $39.99 a month plan that includes 450 minutes, then adding the bonus 200 minutes onto it, and giving me a credit in my account of $120 (which is $5.00 a month discount for the next 24 months of my contract). Hurrah! I am happy that they came through on their end with their promise.

A side note: I have long suspected this, but have not been able to investigate into it to find the answer until now. It turns out that cell phone salesmen can, in fact, do whatever they want to make a sale. This was verified by the man I spoke with on the phone who was trying to explain to me that under normal circumstances, he has the freedom to offer me anything and everything, unless ofcourse the software does not allow it. This is good news for you, the consumer, when you are shopping for cell phones and cell phone services. Remember this, and try to negotiate a good deal.

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